We often ask for a screenshot to help us understand the problem, and gather information about your support request. The common saying is "a picture is worth a thousand words". A screenshot can often provide a lot of context relating to the support request, and save us time following up for more details.
How to screen shot in Windows;
When you provide a screenshot, please include the entire JobFile screen, not just a small section of it. A screen shot of just the error message misses all the other related contextual information.
Here is a good link on how to provide a screen shot.
You can take the screenshot and paste it into your email when you submit the ticket.
http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows
A screenshot should look like this:
How to screen shot on an iPad:
Here is a good link on how to take Screen Shot with your iPad.